Refund/Cancellation Policy

Most products can be returned for refund or exchange if deemed not suitable and provided product has not been used, soiled or damaged by use.
Please note, no dog toy or dog bed is indestructible and we are unable to do returns for toys/beds damaged by dogs.
Please contact us via our contact page within 14 days of purchase regarding any returns - a return number will be provided to you.
Items must be packaged up and returned to us the same way they were sent to you. When sent to you in box please use the same box or another box to return item/s to prevent damage. If items are not sent back in original or similar packaging (eg envelopes) we cannot guarantee a return if the items are damaged.
Return products can be sent to us along 'with your returns number' to : Catch & Chace, PO BOX 1027, KENMORE, QLD, 4069
All return items must be in their original packaging with any/all tags still attached. All return items must be clean and hair free. Refunds (less original postage & handling charges) will be provided once item is received by us via the payment method used at time of purchase. You are responsible for the costs of postage for any items returned.